Site Reliability Engineer - 6 Mnths - Breese
Posted on Feb 6, 2020 by Spring Technology
Technical Lead/Site Reliability Engineer/Support Lead/6 months/Immediate Start/Breese/Belgium
*Bachelor or Master in Software engineering or equal
*Fluent in English/Dutch is a plus
*Knowledge of DEVOPS and/or Microservices
*Experience with mobile (IOS/Android) and/or portal/web technologies (Drupal, Pro Angular), APIGEE, AWS, New Relic
*Knowledge of Philips Healthsuite, Validic, Symfony IDMS, Salesforce, GraphQL is a plus
*Willing to be on call a few times per month
*Knowledge of Systems and/or Software Engineering
*Knowledge of Infrastructure Automation
oCreate self-service tools for various user groups (eg, to enable activities like test environment provisioning, event logs, and statistics visualizations)
oAutomate measuring/monitoring tasks to increase reliability
*Fundamental Soft Skills
oAbility to work as part of a team
oAble to remain calm under pressure
oBoth written and verbal communication skills
*Issue root-cause analysis and bug-fixing
*Automation/optimizations on operations
*Capacity and performance management: investigate on root cause and mitigations for "events" like performance peaks, errors/crashed detected,
*Receive escalated requests & incidents from call center
*Active monitoring, focus on reliability, optimizations & automation.
*Technical troubleshooting of requests/incidents and detailed triage.
*End to end accountability to resolve issues, even if it needs to engage 3rd party vendors.
*Handle requests based on standard procedures.
*Maintain knowledge articles for future reference on recurrent requests and incidents.
*Work with build team on problem resolutions.
*Release, deployment support and platform services.