Service Delivery Manager (IT Managed Services)
Posted on Feb 6, 2020 by Hancock and Parsons Ltd
Service Delivery Manager - IT & Cloud Managed Services Provider - Build a Service Practise.
A Service Delivery Manager - IT Services - is required for a Microsoft Gold Partner who specialises in Unified Communications. Work from Home - in the South East UK.
Are you a Service Delivery Manager looking for something a little different? Are you looking for more responsibility?
This might be one for you then.
Have you worked as a Service Delivery Manager within the Consulting/Managed Service Provider space with the following experience:
- Managed the Service relationship with external customers
- Designed IT Services
- Led Service Review Meetings
- Have helped create a Service Team
- ITIL process experience
You will be based from home, and out to customer sites and the office as and when required. Your role will be come into a rapidly growing Microsoft specialist and create a Service framework for them, give guidance to the Managed Services Support team, and provide advice at the bid/pre-sale stage of the sales cycle on what should be delivered. You will be acting as a Service Delivery Manager and doing Service Design, conducting Service Review Meetings, acting as the point of escalation for Problems and generally making sure that things don't catch fire too often.
Where this role differs is that you will be the first person in the business with Service Delivery Management skills, and so will have a huge amount of input into what services should be delivered, how they should be delivered, and will have a large amount of autonomy to create a Service Practise under you as they grow.
Please do send me your CV - Interviews can be conducted quickly!