Posted on Feb 6, 2020 by Global Rekrut
- Conversational Engineering develops next-generation AI and NLP solutions.
- Our mission is to maintain comprehensive and effective support and sales experience for customers around the globe.
- Our chat program is growing rapidly to new channels and we are looking for someone who can help manage the quality of the overall experience as the platform grows.
- You will partner closely with our product and development teams to ensure product quality and great customer experience.
- This includes uncovering hard to find scenarios and bugs.
- You have high attention to detail and you are good at finding edge case.
- You have experience working on projects across languages and geo, multiple channels.
- You are familiar with Agile development processes and testing methodologies, and you can scope/prioritize testing responsibilities.
- You have good communication, organization and coordination skills.
- You have strong analysis, problem-solving, and troubleshooting techniques.
- You have experience prioritizing issues in problem tracking software applications.
- You don't mind working independently.
- You have knowledge of iOS and are familiar with the features of the iMessage application.
- You are familiar with basic Machine Learning and NLP concepts.
- You've worked with Chatbots, Conversational AI or IVR systems.
- Additional language speaking/reading skills a plus, but not required
- Maintain an in-depth understanding of end-to-end experience and setups
- Define strategy for evaluating and maintaining customer experience across new geos and channels.
- Work with cross-functional teams to validate end-to-end quality
- Raise and prioritize gaps in experience-based based on a solid understanding of expected experience.
- Build a strong understanding of the overall program objectives to assist with triaging and troubleshooting issues to the correct teams.
Education & Experience:
Computer Science degree or equivalent Engineering degree, with industry experience
*If this role could be of your interest, please submit your CV for immediate consideration. For any questions do not hesitate to contact us*