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Quality Engineer

Posted on Feb 6, 2020 by Global Rekrut

Cork, Ireland
10 Feb 2020
Annual Salary

Key Responsibilities:

  • Conversational Engineering develops next-generation AI and NLP solutions.
  • Our mission is to maintain comprehensive and effective support and sales experience for customers around the globe.
  • Our chat program is growing rapidly to new channels and we are looking for someone who can help manage the quality of the overall experience as the platform grows.
  • You will partner closely with our product and development teams to ensure product quality and great customer experience.
  • This includes uncovering hard to find scenarios and bugs.

Key Qualifications:

  • You have high attention to detail and you are good at finding edge case.
  • You have experience working on projects across languages and geo, multiple channels.
  • You are familiar with Agile development processes and testing methodologies, and you can scope/prioritize testing responsibilities.
  • You have good communication, organization and coordination skills.
  • You have strong analysis, problem-solving, and troubleshooting techniques.
  • You have experience prioritizing issues in problem tracking software applications.
  • You don't mind working independently.
  • You have knowledge of iOS and are familiar with the features of the iMessage application.
  • You are familiar with basic Machine Learning and NLP concepts.
  • You've worked with Chatbots, Conversational AI or IVR systems.
  • Additional language speaking/reading skills a plus, but not required

Core functions:

  • Maintain an in-depth understanding of end-to-end experience and setups
  • Define strategy for evaluating and maintaining customer experience across new geos and channels.
  • Work with cross-functional teams to validate end-to-end quality
  • Raise and prioritize gaps in experience-based based on a solid understanding of expected experience.
  • Build a strong understanding of the overall program objectives to assist with triaging and troubleshooting issues to the correct teams.

Education & Experience:

Computer Science degree or equivalent Engineering degree, with industry experience

*If this role could be of your interest, please submit your CV for immediate consideration. For any questions do not hesitate to contact us*

Reference: 839152121

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