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Storage Support Engineer/Weekend Shift

Posted on Feb 5, 2020 by Request Technology - Craig Johnson

Tempe, AZ 85280
Immediate Start
$80k - $95k Annual

*This is a weekend shift role, Thursday thru Sunday, 8:00am - 7:00pm*

*Position is shift bonus eligible*

Prestigious Fortune 500 Company is currently seeking a Storage Support Engineer for the Weekend Shift on the NOC. Candidate manages and plans efforts to research, design, plan and maintain new or existing network hardware and software technology components. Candidate will utilize systems, Scripting, and developer skills to execute on highly complex tasks related to hardware and software technology component analysis, integration, and incident and problem resolution. The role also creates, reviews, and ensures updates are made to the configuration management plan.


  • Support Windows, UNIX, HDS, and Rubrik enterprise-class platforms
  • Support healthy software development practices, including complying with the chosen software development methodology
  • Assist in applying software engineering practices to operations at scale
  • Provide feedback to Lead Consultants in the form of regular meetings, problem records documenting areas of improvements, and presenting back opportunities to improve availability and performance
  • Work with Lead Consultants to onboard technology including resiliency, alerting, availability, and platform performance
  • Use existing tools and leverage open source solutions to automate tasks with an emphasis on scalability and reliability
  • Assist in creating automation that remediates areas of concern within the system we support
  • Provide feedback to the technical leaders for the department focusing on strategy, service integration, monitoring, documentation, and Automation opportunities
  • Supports a continuous improvement mindset with the team, embracing a DevOps culture and constantly finding ways to make our systems more reliable
  • Learn supported technology integration with focus on service improvement to help grow to the next level
  • Monitor key performance indicators to ensure risks are being managed and to help avoid future impact using Data analytics and AIOP's
  • Work with Lead Consultants and global teams when troubleshooting incidents
  • Support all technology stacks working Incident and Problem Records received/created within the NOC


  • Work Schedule Thursday to Sunday 9AM to 7PM
  • Resolve incidents using strong troubleshooting methodologies and standard operating procedures.
  • Ability to perform basic troubleshooting of Linux Red Hat RHEL 5.7 or Oracle Linux 5.6, 6.X, 7X, 8, LVM, VERITAS (Cluster Services, File system, Volume manager), Oracle and HP Blades Hardware knowledge', and Unified Computing Systems (UCS) hardware knowledge.
  • (Must Have) Experience performing basic troubleshooting of and understand SAN and NAS Storage systems in the following areas:
  • SAN Storage Arrays: HDS VSP, EMC VMAX 40K
  • SAN Switches: Brocade DCX/DCX4-S, Brocade 5100, Brocade 7800
  • SAN Management: Hitachi Dynamic Tiering, Hitachi Command
  • NAS Storage; NetApp FAS3260, NetApp FAS6240, Oracle ZFS-SA 7420
  • NAS Replication: NetApp SnapMirror, NetApp SnapVault
  • NAS Management: OnCommand v2EMC Atmos (hardware)

Reference: 838826807

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