Second Line Technical Engineer
Posted on Feb 5, 2020 by Tribeca Technology Group
The PC is dead. You've told the client, but they don't want to replace it. Sound familiar? Not to us.
Our clients like the best of the best, and they'll pay for good kit to keep their staff online. No more squeezing life out of defunct tech for you.
You'll be working with hedge funds, providing daily on-site support to users and VIPs. You'll be joining an award-winning IT service provider, and given IT is what we do, we have 30 engineers on our team, so there is no shortage of people for you to learn from and rely on for assistance. We also have an internal trainer that you can request content from, as well as a lab environment for you to practise with.
In this role, you will be responsible for all escalated desktop support issues, as well as troubleshooting the network and infrastructure of our client base. This will include troubleshooting and configuring Switches, Routers, Firewalls, SANs and LANs, Exchange, Windows OS, VMware and vShpere Servers and VOIP phones.
Your success will be measured with KPIs centred around ticket closures, call answer times and accurate logging in our ticket system - ConnectWise. We don't limit your access to systems, so you'll never again have to pass over a ticket you know you are capable of handling.
To qualify you will need to have worked onsite providing deskside support, as well as having experience with Exchange 07 - 13 and/or Office 365 and Windows Servers 08 - 16, and Switches, Firewalls and other networking equipment.
The benefits you will be provided include private medical insurance, 4X salary death in service insurance, 4X salary critical illness insurance, a 4% matched pension, a private counsellor, an individual yearly training budget, a mobile phone, a laptop, 33 days annual leave including 8 bank holidays, and the ride2work scheme. We provide a company debit card for your expenses, too. On average, the team earns £1,500 extra in overtime too.
Please apply now. Everybody will receive a response.