Service Desk Agent (Must be SC Cleared)
Posted on Feb 5, 2020 by Gazelle Global Consulting
For one of the largest companies, I am looking for 'Service Desk Technician' for a 3 month rolling contract position in Mons, Belgium. Must be UK SC Cleared or Dutch Citizen.
The ideal candidate will need to have the following experience
* Vocational training at a higher level in a relevant discipline, leading to be a professional qualification, or equivalent. Good general secondary education as a minimum;
* Minimum of 5 years of experience in Service Desk Operations within the last ten years;
* Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer;
* Experience in the installation and maintenance of mobile computing solutions (egVPN access, Notebooks, Remote Access and WLAN);
* Extensive experience in end user support in general;
* Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload;
* Extensive experience in performing user administration in MS Active Directory and Exchange;
* Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment;
* Knowledge of Windows Server, Windows Operating Systems,PC Hardware, Networking Hardware, Networking Protocols, Desktop Troubleshooting, Telephony, Network Security, SCCM software deployment, SCCM remote desktop management;
* Competency in call centre tracking tools;
* Proficiency in using support software tools;
Apply Now to Avoid Disappointment.