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2nd Level Application Support - Private Bank - German & English

Posted on Feb 5, 2020 by Experis AG

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project

2nd Level Application Support - Private Bank - German & English

Experis is the global leader in professional resourcing and project-based workforce solutions.

On behalf of our client, a leading financial institution in Zürich, we are looking for a 2nd Level Application Supporter to join the Digital Wealth Management team.

Main responsibilities

  • 2nd level support for queries on operational/transactional issues within the Digital Wealth Management team
  • Take leadership in complex requests overlapping different advisory and discretionary solution units or divisions
  • Analysis of recurrent problems and solution identification
  • Responsible for the delivery application support functions, incorporating the ownership, analysis and resolution of service incidents and problems
  • Manage queries in a timely and efficient manner to provide front users with high quality solutions
  • Ensure that all live applications are fully supported and meet the Service Level Agreement (SLA) requirements of service area

Your skills:

  • Good knowledge of Windows applications and support tools & processes
  • Sound understanding of the end-to-end operations in a private bank
  • Excellent command of both the German and English languages
  • Strong analytical and investigation skills, with an ability to resolve issues in a high-pressure environment
  • Excellent organizational and time management skills
  • Flexible and able to work independently with minimal supervision
  • Familiarity with advisory & discretionary tools, processes and products would be an asset
  • Familiarity with agile development processes and framework would be an asset

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Jane Leese

We can only consider Swiss nationals or professionals possessing a valid EU passport for this engagement.

Reference: 838530682

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