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Giftware Manager

Posted on Feb 4, 2020 by CV-Library

Tiptree, Essex, United Kingdom
Retail Trade
Immediate Start
£23k - £23k Annual
Giftware Manager Tiptree Salary : 23,000 Full-time (working 4 week days plus a weekend day) An extremely successful family business is seeking a dedicated creative personable Giftware Manager to manage a team of 6 and run a busy department providing exceptional customer service. Key duties Lead a small team to plan and organise day to day work according to annual and seasonal team goals (as directed by your manager - which feed into the overall business strategy) and create a positive culture which is focused on maintaining high standards, by inspiring and developing talent within your team Take responsibility for your team (and wider team in absence of team leaders and managers) Ensuring we meet a high level of retail standards for example, stocking up, cleanliness, merchandising and driving sales through excellent customer service Ensuring your team is working efficiently and know their tasks for the day/week. Planning rotas and holidays so that we are adequately staffed Work closely with retail colleagues, buyers, visual merchandising and communications teams to plan ahead - ensuring hot spots and display areas are eye catching, seasonally relevant, link into communication themes and have the right POS Line manage your team - conducting informal and formal catch ups, coaching and supporting them to be the 'best they can be' in their role, managing performance, managing absence and holidays, and organising training & development opportunities. Work with your manager to deliver inductions, training, disciplinary, grievance, performance meetings etc. Take the lead on coming up with experiential ideas for your department e.g. product demonstrations, opportunities for customers to trial/taste/touch/smell Be a great role model for your team; delivering excellent customer service, confidently answering customer queries and being the point of call for customer complaints Assist managers and senior team, as required, taking on specific projects to improve running of the business Ensuring health and safety duties are met Your capabilities/The ideal candidate You are confident in dealing with members of the public and can effectively deal with difficult customer queries and ensure that all customers leave with a smile on their face You can follow instructions from your manager, and must be able to work on your own initiative and prioritise tasks effectively You can lead with authority and inspire and motivate your team, acting as a positive role model and encouraging each team member to be at their best You are a clear communicator and can use a variety of methods to keep the team well informed You react well in a crisis, and can think on your feet to problem solve You have in-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, product knowledge, cleanliness and health & safety You are always looking for ideas and opportunities to maintain and improve our garden centre of excellence status With your guidance, your area of work will always be a safe place to work and shop Requirements Proven experience at retail sales/Team Leader or similar retail position, and can clearly demonstrate leadership skills In-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, cleanliness and health & safety is essential Proven ability to take initiative, set standards, motivate colleagues and excellent product knowledge You'll need to work four week days, plus a weekend day You'll need to work most bank holidays, but will be given a day's holiday in lieu Ability to lift and carry e.g. stocking up, lifting objects to scan in at the till Excellent communication and customer service skills essential Good standard of English and Maths Good IT and technology skills Smart appearance

Reference: 211652818

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