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IT User Support/Front-End Analyst - Software - Installation - Configur

Posted on Feb 4, 2020 by Eximius Group Limited

Stockholm, Sweden
IT
Immediate Start
€240 - €240 Annual
Contract/Project

Large European Technical institution needs a IT User Support/Front End Analyst to join on a Contract basis. IT User Support/Front End Analyst with extensive experience in Support tasks and activities.

You will be in charge of the main assignations:

  • Identify & record incident and service requests
  • Provide incident diagnosis & support
  • Fulfill service requests
  • Categorise incidents according to defined categories
  • Prioritise incidents based on impact and urgency
  • Investigate, troubleshoot & diagnose incidents
  • Resolve incidents and recover services according to agreed service levels
  • Maintain ownership, monitor, tracking and communications about incidents
  • Provide management information about Incident Management quality & operations
  • Software installation/configuration
  • Hardware installation/configuration
  • Asset management
  • Support for videoconference systems & audiovisual equipment
  • Maintenance of procedures
  • Remote service
  • Active Directory administration
  • Setup and maintenance of documentation, procedures and processes
  • Standby support (on-calls)

Qualifications:

  • You have minimum 5 years experience in IT user support
  • Good experience of the above mentioned support activities and tasks
  • Excellent knowledge and experience in use of IT service management tools
  • Good knowledge and experience and experience in use of System Management tools
  • Proven experience in troubleshooting and diagnostic procedures.
  • You have excellent knowledge and experience of Microsoft appliactions (such as Operating Systems & MS Office suite)
  • Excellent hardware as well as software troubleshooting skills
  • Knowledge in videoconference systems
  • Detailed knowledge and work experience of Cisco webex video conferencing
  • Good knowledge of audivisual equipment

Would be considered as an asset:

  • Experience in usage of Ivanti IT service management tool (inclusing previous version called LanDesk Service Desk)
  • ITIL Intermediate certificate in the area of Operational Support & Analysis
  • ITIL Intermediate Certificate RCV (Release, Control & Validation)
  • Knowledge and experience in the area of process design for Ivanti IT
  • Knowledge and experience in the area of Ivanti Service Management Tool configuration
  • Experience in managing Veritas Backup systems

Reference: 837820556

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