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Online Chat Support agent

Posted on Feb 1, 2020 by Argos Therapeutics INC

Durham, NC 27701
Customer Service
Immediate Start
Annual Salary


We've all been touched by cancer in some way. At Argos, we strive to make a significant impact on cancer treatment and on the people and their families who are living with cancer. Our unique culture includes:

Collaboration, where everyone makes a difference
Passion to deliver innovative solutions
Perseverance with a commitment to excellence
Transparency and Trust

As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customers to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.


Receive and respond to inbound e-mail and live chats; gather and verify required information.

Develop and present solutions to customer issues.

Update internal order notes appropriately.

Ensure proper security procedures are followed during all customer interactions.

Maintain thorough knowledge of company processes and policies to ensure the proper exchange of information.

Make outbound calls or email to follow up on customer issues as necessary.

Providing answers to questions and managing complaints.

Utilizing chat features effectively to achieve the desired goal.

Advise prospective and current customers by answering questions and addressing concerns.

To be successful, You'll Need:

  • Work experience in sales or customer service in retail or service related industry
  • Computer proficiency, including the ability to maintain 50 WPM typing speed and to efficiently operate basic PC/web browser functionality
  • Excellent written communication skills with an aptitude for grammar and spelling accuracy
  • Capable of multitasking in a fast-paced environment
  • Self-reliant and ability to work with minimum supervision
  • May require research skills to troubleshoot customer issues
  • Willing to work overtime, nights, and weekends
  • A genuine interest in sales, sports, and entertainment
  • Flexibility to take on other tasks

Reference: 836619908

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