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Training Consultant (Financial Services) - 6 month contract - Dublin -

Posted on Feb 1, 2020 by Trilogy International

Dublin, Ireland
Accountancy
Immediate Start
€400 - €400 Daily
Contract/Project

Training Consultant

High level Trainer required for 6 month contract in Dublin with occasional travel to London

Whilst the delivery will be in Dublin there will be a lot of prep work required in London to start off so candidate needs to be flexible to travel.

Deliverables:

  • End to end Training design
  • Document and obtain sign off to a full training plan
  • Skills assessment as we recruit to ensure the training also fits the need of the individual
  • Training method/systems requirements and approach
  • Training delivery, they will need to deliver all system and process training
  • Training assessment - build a process and complete the assessment on each individual
  • Procedures write/review - we're looking for someone that has the skills to also support this processes
  • Quality check trainees pre and post live - we may also want a training graduation type process building

Systems expertise

  • Ideally candidate needs to be familiar with TS2
  • Caresmart

Skills

  • Ability to work with limited direction
  • Able to adapt to changing needs of the programme along with limited knowledge. They will need to work very closely with the BA's based in London
  • Experience working in Credit Cards
  • Experience of working across the customer journey from Servicing to Fraud to Collections

For more information send your CV to Chris

Reference: 835508079

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