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IT Service Manager

Posted on Jan 30, 2020 by Easton Haines Consultancy

Cardiff, South Glamorgan, United Kingdom
Immediate Start
£35k - £40k Annual

IT Service Manager

The IT Service Manager is a position within the Service Management Team and operationally manages the provision of IT services to a key public sector client. This includes BAU services and Service Management support, expertise and oversight into projects. The IT Service Manager will need to maintain a solid understanding of the customers' businss objectives and assist in managing customer solutions which support service provision to its users.

The role will involve:

  • Client Management
  • Incident Management
  • Problem Management
  • Conducting regular Service Review meetings with customers ensuring support and service is reviewed
  • Providing performance statistics and reporting to the client and senior management
  • Managing customer expectations
  • Ensuring that agreed SLAs are met
  • Developing and managing the clients service improvement plan
  • Increasing customer satisfaction
  • Acting as the primary interface with the client on technical matters, being responsible for IT Service Management related to delivery of provisioned services
  • Resolving escalated service issues
  • Creating Incident Reports
  • Reviewing service proposals
  • Delivering Service Management and Service Delivery requirements into company projects

Educated to degree level or equivalent and with ITIL accreditation, you should also have:

  • Solid experience in a Service Management position
  • Significant experience in ICT & telecomms support
  • Experience of working with Incident, Problem and Change Management processes
  • Excellent relationship management skills
  • The ability to manage and influence multiple teams that do not report directly to you

In you will receive a salary of up to £40,000 plus a profit related bonus scheme, 24 days annual leave and life assurance of four times your salary. On completion of the probationary period you can join the group pension plan and obtain up to a 6% match contribution into your pension plan. Access to private medical cover is also available and a flexible benefits scheme can also be enjoyed.

What's in it for you?
Join a growing company at the cutting edge of software and business services
Enormous career potential - the company is growing year on year
My client's values of integrity, teamwork, pioneering and determination reflect their priorities to employees
Continuous learning and development is a key part of their culture and a variety of training options are available to support your career development

Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website.

Reference: 835290532

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