Technical Support Engineer (Permanent Position)
Posted on Jan 30, 2020 by e-resourcing Limited
Technical Support Engineer
.Net C# & experience with MS SQL
We are looking fora talented, enthusiastic, and career-minded individual to join the company's Digital Delivery team where you will have the opportunity to work with smart home and building solutions.
Technical Support Engineers possess a high level of competency on the Cloud Platform and Edge device connectivity technologies.
This person will assume a combination of responsibilities working with customers, partners, and the greater Support Team to resolve software issues, address questions, or guide on best practices related to our solutions.
The digital delivery team provides from out of office in Antwerp, live technical support through multiple channels, including phone, email, and chat whenever and wherever our partners need it.
We are looking for someone who enjoys solving challenging problems and thrives in a collaborative, creative environment.
On a daily base you will, provide product and application support services to customers and partners together with the rest of the team,
You will have to identify, diagnose, analyse hardware and software bugs, connectivity issues, network configuration problems, API and data transfer issues, cloud (IaaS/PaaS/SaaS) related incidents.
Maintaining and documenting customer interactions in our case-tracking tool is essential for an efficient follow-up
Set up your efficient communication lines with other internal departments: R&D, Project- and Product Management, and other various teams to guarantee a good flow of technical information on different issues.
You must be willing to take part in a weekly rotating standby system for out of office hour's incident support
Bachelor's degree in informatics/software development/electronics or has acquired sufficient expertise in this area.
Has a relevant and thorough experience in the ICT, Cloud Services, Smart Building or measuring and control technology.
You are driven, stress resistant and you are able to make correct decisions and implement improvement actions.
You get along well with Microsoft Office and CRM; you are at home in the world of Internet of Things and connectivity.
You have some hands-on experience in developing applications either in Back End or Embedded environments (.Net, C#, )
You know you way in database administration eg, MS SQL and the world of operating systems such as Linux does not have too much secrets for you.
You communicate fluently and clearly (orally and in writing) in Dutch, French and you have a thorough knowledge of English.
Analyse technical problems and customer requirements
Hand over complex technical problems to specialists (studies, research, maintenance ...)
Technical follow-up of the products and their development at the customers
Inform customers about the technical problems
Minimum of 3 years of experience in Technical Support
Support experience in a high-tech environment providing remote B2B support to an international customer base