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Desktop Support

Posted on Jan 30, 2020 by IDC Technologies Solutions Ltd

Limerick, Ireland
IT
Immediate Start
Annual Salary
Contract/Project
  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Migrating Servers from Windows XP to Windows 7 or higher platform
  • Maintain client databases with up to date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests

Reference: 835147004

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