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Continuous Service Improvement Consultant

Posted on Jan 30, 2020 by J & C Associates Ltd

Strasbourg, Bas-Rhin, France
IT
Immediate Start
€500 - €550 Daily
Contract/Project

Continuous Service Improvement Consultant - ITIL - Prince2

This is a genuinely fantastic opportunity to work for one of the most prestigious EU Institutions in Europe.

We are on the lookout for a CSI Consultant with at least 9 recent years of experience in Continuous service improvement, + a Bachelor's or Master's Degree

These are long term contracts with a very high chance of renewal. The longer you work there, the more valuable you become and this means that you could stay there for years.

You will not only be using the latest technologies but you will also be in a more relaxed working environment where your work-life balance is respected!

In addition, they are not just looking for a standard CSI Consultant; they want people who can make a contribution to the team, who can bring new ideas and who can continue to learn and improve.

You will be in charge of the following assignations:

  • Propose and implement a Continuous Service Improvement (CSI) process and methodology with accompanying Key Performance Indicators (KPIs), reporting and governance mechanisms
  • Contribute to service audits to verify compliance and recommendations of service improvements
  • Work closely with Agency and vendors to understand improvement opportunities and to size, scope and generate business cases that support the implementation of improvement projects whilst effectively prioritising against the other needs of the business to ultimately produce quality service improvement plans
  • Assist the management to take action for the improvement of the end user experience, as measured by monthly customer satisfaction (CSAT) results.

Qualifications:

  • Minimum 9 years of IT professional experience
  • Minimum 2 years of relevant professional experience in user support, training or documentation writing.
  • Certification in ITIL/ITIL V3 Foundation essential, ITIL Practitioner or ITIL Expert desirable
  • Certification in Prince 2 is considered an asset
  • Experience in Quality Procedures
  • Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships
  • Experience in managing deliverables vis 3rd party vendors in a high profile and/or technically innovative enterprise solution
  • Previous experience in a continuous improvement or service management role
  • Very strong communication skills: oral, written, presentation, facilitation

Continuous Service Improvement Consultant - ITIL - Prince2

Reference: 835115913

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