This Job Vacancy has Expired!

Lead On-Call Production Support Engineer

Posted on Jan 30, 2020 by Request Technology - Robyn Honquest

Charlotte, NC 28201
Immediate Start
$105k - $115k Annual

Position: Production Support Engineer

Salary: $105-115k

Location: Charlotte, NC

The Service Engineer provides on call support for triaging incidents. Look at areas of improvement in monitoring application stability and speed application/infrastructure. Creates tickets in JIRA/KANBAN, SDLC-Waterfall, Agile. Supporting and (building Front End web applications), JavaScript, Oracle, XML, JSON, HTML. React JS, GitHub, Jenkins desired, Java support at the L2-L3 triage level.

Key Responsibilities

  • Should be able to participate on outage calls, lead and coordinate with multiple teams to resolve outages in a timely fashion.
  • Provide on call support for triaging incidents, coordinating with various support teams across the organization and carryout activities related to incident management
  • Communicate overall status and health of the application to business and application support teams
  • Look for areas of improvement in monitoring, application stability, and speed
  • Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Real Time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner.
  • Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN, engages necessary support teams, and escalates as necessary.
  • Test and validate system performance.

Job Qualifications

  • 8+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) supporting and building Front End web applications.
  • 7 + years of experience developing/supporting applications using JavaScript, Oracle, webservices, XML, JSON, HTML
  • Familiarity with object-oriented design and programming principles and patterns
  • 2+ years of experience with React JS in developing web applications.
  • 4+ of experience in troubleshooting problems using Splunk and Dynatrace expertise is necessary for this position.
  • Hands on experience working with Service now and Jira.
  • Experience with GitHub and Jenkins is desired

Reference: 834961897

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