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IT Service Delivery Manager - Law Firm experience

Posted on Jan 29, 2020 by Scott-Merrick LLP

London, United Kingdom
Immediate Start
£50k - £60k Annual

Leading managed service provider in the professional services sector, requires a Service Delivery Manager with law firm experience.

This is an varied role as you will be working with different firms on a weekly basis, with varied working environments, effectively working in a hybrid capacity of have strong experience/understanding of the legal firm environment and associated applications/products and being able to communicate effectively at that level, and experience in a desktop lead/engineer role managing/leading 2 desktop support engineers.

The company is currently a 60/40 split of BAU and new business/projects. The role will be primarily hands-off, but there may be a small amount of hands-on where absolute necessary and focusing on managing the team, hitting SLA's, technical escalations, dealing with partners & stakeholders, and making sure vendors/MSP's are delivering.

Core skills/responsibilities are:

  • MUST HAVE - previous experience of working in a law firm environment
  • From a Service Delivery, Team Lead, Senior Desktop role background
  • Comfortable communicating with Technical IT people, Partners, Stakeholders and Vendors/Suppliers
  • Liaising with external IT Companies, making sure MSP's/vendors 'stick to their word'
  • Leading/assisting with hardware/software and service implementation projects
  • MS Office 365, RDS/Terminal Services/Citrix, Print Management, LAN/WAN
  • Experience in the following Legal Applications (or similar) with be highly desirable: iManage, NetDocuments, Adobe Pro, Power PDF, Workshare Compare.

The role is based in central London and is paying up to £60K, plus 15% bonus and benefits package. For more information, please apply for the role: IT Service Delivery Manager - Legal firm experience.

Reference: 834900621

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