This Job Vacancy has Expired!

Lead operationnel support N2

Posted on Jan 28, 2020 by Montreal Associates

Paris, France
IT
Immediate Start
Annual Salary
Contract/Project

Lead support N2 - Ile de France - Montreal Associates

Montreal Associates est à la recherche d'un Lead support N2 pour l'un de nos meilleurs clients basé en Ile de France.

Localisation: Ile de France (91)

Date de démarrage: ASAP

Durée: 3 mois renouvelable (longue visibilité)

Langue: Français

Mission:

Contexte de la mission: En anticipation d'un projet d'unification des fonctions de support niveau 2, projet de définition et de mise en uvre des premières actions opérationnelles utiles à court terme.

  • Analyse de l'état des lieux
  • Proposition et mise en uvre de quick win opérationnels,
  • Préparation des fondamentaux du futur support N2 unifié (à l'aide de Servicenow)
  • Documentation et mise en place des référentiels de connaissances pour les métiers du support,
  • Faire développer les premiers outils spécifiques du support (requêtes de données, ciblages clients).

Si vous êtes disponible et intéressé(e) par cette mission de Lead support N2, merci d'adresser votre CV

Montreal Associates (Systems) Ltd and its affiliates Montreal Associates GmbH and Montreal Associates (Systems) S.L., operate Employment Businesses and Agencies (collectively referred for the purpose of this disclaimer as the "Montreal Associates Group"). All personal data received from applicants to the roles we advertise will be treated in accordance with the Montreal Associates Group's Privacy Notice which can be found on our company website.

By submitting personal data to any company within the Montreal Associates Group, the applicant is explicitly agreeing to the use of such data by the Montreal Associates Group and to the transfer of such data to and from the Montreal Associates Group companies within the UK and Europe in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities. We will not pass the applicant's data to any third party without their verbal or written permission to do so.

Reference: 834414197

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