This Job Vacancy has Expired!

Customer Service Advisor

Posted on Jan 28, 2020 by MERJE

Wakefield, Yorkshire, United Kingdom
Customer Service
24 Feb 2020
£17.1k - £17.1k Annual
Full-Time

Job Title Customer Service Advisor

Salary: £17058

Start Date: 24th February

Location: Wakefield

Hours: Shifts Monday - Friday Between 8am-8pm

Saturday Between 8am - 6pm (peak times)

Overview of Role:

Excellent opportunity if you are looking to get into a Customer Service role with full training provided. We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service. You will be subject to a criminal record check and 5 years of referencing.

Job Description:

This is an exciting opportunity for a Customer Service Advisor to join a well-known online retail ordering company, assisting customers and providing first class customer service.

Responsibilities:

  • Processing telephone orders and communicating with customers about various after sales enquiries; this will include delivery issues, account enquiries and faulty complaints.
  • Being proficient in using a variety of different methods of customer communication, including telephone, email, social media and live chat.
  • Maintaining positive relationships with customers to ensure repeat custom
  • Identifying and escalating any underlying or recurring issues to the Customer Service Team Leader
  • Complying with all applicable regulations, including the Financial Conduct Authority (FCA) and General Data Protection Regulation (GDPR)
  • Consistently achieve targets set for average handling time, quality and customer survey scores
  • Contacting customers when required to resolve enquiries/complaints and to address any breakdown in customer service.
  • Liaising with and transferring queries to internal departments and external suppliers and carriers to raise and resolve customer enquiries

Skills:

  • Excellent communication skills
  • Excellent customer service skills
  • Strong work ethic
  • Good IT skills
  • Promote team spirit
  • Empathetic

Reference: 834361006

Set up alerts to get notified of new vacancies.

Similar Jobs

Customer Service Advisor

Greater Manchester, United Kingdom

£17k - £17k Annual

Customer Service Advisor

Enderby, Leicestershire, United Kingdom

£9.8 - £9.8 Hourly

Customer Service Advisor

Lancashire, United Kingdom

£17k - £17k Annual

Customer Service Advisor

Tyne & Wear, United Kingdom

£17k - £18k Annual

Customer Service Advisor

Burnley, Lancashire, United Kingdom

£8.87 - £8.87 Hourly

Customer Service Advisor

Greater London, United Kingdom

£23k - £25k Annual

Customer Service Advisor

Preston, Lancashire, United Kingdom

£8.38 - £8.38 Hourly

Customer Service Advisor

Rugby, Warwickshire, United Kingdom

£16.5k - £17.1k Annual

Customer Service Advisor

Cheshire, United Kingdom

£17.3k - £17.3k Annual

Customer Service Advisor

Greater Manchester, United Kingdom

£18k - £18k Annual