.NET C# Application Support Engineer
Posted on Jan 25, 2020 by Request Technology - Craig Johnson
Prestigious Fortune 500 Company is currently seeking a .NET/C# Application Support Engineer. Candidate will be responsible for supporting top tier business applications. Primary responsibilities for this position will involve ensuring application availability (24x7), participating in outage calls, working and leading the team towards resolving outages, incident root cause analysis, problem and life cycle management.
Participate on outage calls, lead and coordinate with multiple teams to resolve outages in a timely fashion.
Provide on call support for triaging incidents/problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management.
Communicate with line of business and management the overall status and health of the application.
Look for areas of improvement in monitoring, application stability, and speed of determining root cause
Perform troubleshooting, analysis, research and resolution using advanced query and programming skills.
Conducts root cause analysis including coordinating with different teams to arrive at a possible solution.
Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades etc.
Real Time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN, engages necessary support teams, and escalates as necessary to ensure timely restoration.
Test and validate system performance.
Should be able to transform to an application subject matter expert over a period.
7+ years of experience working with C#, ASP.NET, VB.NET, SQL server, XML and .NET webservices.
4 + years of experience working with Visual Studio, Jenkins and Github.
5+ years of experience working on of support of 24x7 support operations staff.
4+ years of experience with SPLUNK and Dynatrace experience.
5+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) preferred
Exhibit a strong sense of urgency for high severity incidents.
Able to assess the customer impact and provide tactical solutions
Experience working with service now and Jira.
Provide generic solutions/workaround and avoid recurring of incidents.
Proactively monitor the production environment and identify the potential incidents
Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions
Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
Hands-on experience with Incident and problem management