Support & DevOps Engineer
Posted on Jan 25, 2020 by SystemRS
Provides quantitative services, consultancy and products for financial and industrial clients, including a number of global Fortune 500 companies. Their business edge originates from the effective translation of Intelligent Technology into measurable, bottom-line client value. They are a privately held company incorporated in 2005.
We are looking for a software engineer whose interests include Application Support and DevOps, with considerable work experience in these areas ideally within financial services firms or providers. Experience working with external clients and/or senior internal stakeholders is also relevant, as is mentoring team members.
The focus of the position is twofold - firstly, ensuring the software and services we deliver to our clients are properly quality assured, packaged, documented and supportable from the ground up. Where possible this should be automated and repeatable (hence the DevOps side). Secondly, providing support to our clients, including automated checks and data gathering, backed up by the development teams.
The team also act as subject matter experts in the areas of supportable architectures, quality automation, packaging, and client support, helping to ensure all of the business provide a high level of customer service.
Our client supports all clients and applications through this support model, and build all new applications with supportability in mind from the start. The team therefore have a wide scope and involvement with all other steams and most of their clients, and is growing steadily.
As an experienced Support Engineer, you are able to understand software applications from both a user and technology viewpoint, logically diagnose issues, and work with users and developers to resolve them. You are comfortable communicating with anyone, quick to pick up the phone, but also disciplined in documentation and traceability.
Quality and scalability are key goals - you automate and standardise where you can; you implement monitoring so you know immediately about problems; you like implementing new technology in a robust and reliable way; you are direct in communicating issues or concerns.
Very strong IT background, hands-on experience of software development, delivery and support
Strong analytical and communication skills
Ability to work in a small, newly created team and do what is necessary to complete tasks
Fluent in English, good German would be ideal
Holder of a Swiss Work Permit or eligible to live and work in Switzerland