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Service specialist

Posted on Jan 24, 2020 by Intuition IT Solutions Ltd

Dublin, Ireland
Immediate Start
Annual Salary

Job Title:

Service specialist



Key responsibilities:

This position will be part of an overall team of service desk specialist.

Training Associates on Product, Platform, Customer Handling and be a Mentor to them in navigating service help desk for Acquiring Operations for E-commerce

Interact with Merchants (Clients of customers) in understanding their queries & service issues and effective manage the Business Relationships.

Expectation from Customer is that the identified profile does not need any training/mentoring and has ready & good understanding of Acquiring/& E-commerce life cycle and would only need a training on Client specific Product/Platform.

Supervisory/Managerial responsibilities:

No managerial responsibilities as this role is for a SME to provide training to client's teams.

Key Skills/Knowledge:

Knowledge of Acquiring Life Cycle (Merchant Onboarding, Servicing, Helpdesk Functions, Disputes & Recon issues). Specific exposure to E-commerce industry is preferable.

Should be able to adapt quickly to understand Client Applications, Product Programs and train a batch of Onsite Resources on Acquiring & E-commerce program and be a mentor for them in servicing Customer needs.

Experience required:

Candidate should have BFSI Industry experience good experience in Acquiring/E-commerce Industry.

Duration of the Assignment:

Initially 6 months contract with option to renew.

Special working conditions (travel, on call etc):

Position may require short term travel

Person Specification:

ie Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.


Reference: 832715702

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