Posted on Jan 24, 2020 by Intuition IT Solutions Ltd
This position will be part of an overall team of service desk specialist.
Training Associates on Product, Platform, Customer Handling and be a Mentor to them in navigating service help desk for Acquiring Operations for E-commerce
Interact with Merchants (Clients of customers) in understanding their queries & service issues and effective manage the Business Relationships.
Expectation from Customer is that the identified profile does not need any training/mentoring and has ready & good understanding of Acquiring/& E-commerce life cycle and would only need a training on Client specific Product/Platform.
No managerial responsibilities as this role is for a SME to provide training to client's teams.
Knowledge of Acquiring Life Cycle (Merchant Onboarding, Servicing, Helpdesk Functions, Disputes & Recon issues). Specific exposure to E-commerce industry is preferable.
Should be able to adapt quickly to understand Client Applications, Product Programs and train a batch of Onsite Resources on Acquiring & E-commerce program and be a mentor for them in servicing Customer needs.
Candidate should have BFSI Industry experience good experience in Acquiring/E-commerce Industry.
Duration of the Assignment:
Initially 6 months contract with option to renew.
Special working conditions (travel, on call etc):
Position may require short term travel
ie Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.