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Problem Manager (IT Service Management)

Posted on Jan 24, 2020 by Easton Haines Consultancy

Cardiff, South Glamorgan, United Kingdom
Immediate Start
£35k - £40k Annual

Problem Manager (IT Service Management)

Responsible for the day to day delivery of Problem Management Process to both the business and its clients, the primary objective is to minimise business impact caused by IT Incidents and their underlying root causes (Problems) and prevent a re-occurrence by owning, managing and improving the delivery of Problem Management delivered to internal and external customers to agreed SLAs and KPIs

The Problem Manager will have the following skills and experience:

  • Degree level education or equivalent and ITIL v3 Foundation qualified
  • Proven experience in a Problem Management position
  • Significant experience in the ICT, ideally gained within Financial Services sector
  • Experience of working with Incident, Problem and Change Management processes

Any of the following would also be a bonus:

  • Experience in an ITIL Service Management environment
  • Specialist Problem Management qualification
  • Experience in a Technical Support role utilising Problem Management
  • The ability to manage and co-ordinate complex environments with multiple parties
  • Experience of delivering services in a managed services or outsourcing environment


In you will receive a salary of up to £40,000 plus a profit related bonus scheme, 24 days annual leave and life assurance of four times your salary. On completion of the probationary period you can join the group pension plan and obtain up to a 6% match contribution into your pension plan. Access to private medical cover is also available and a flexible benefits scheme can also be enjoyed.

What's in it for you?

Join a growing company at the cutting edge of software and business services
Enormous career potential - the company is growing year on year
My client's values of integrity, teamwork, pioneering and determination reflect their priorities to employees
Continuous learning and development is a key part of their culture and a variety of training options are available to support your career development

Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website.

Reference: 832078947

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