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Core Engineer (STP experience)

Posted on Jan 24, 2020 by Connect 44 AG

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project

Manage and operate Sunrise STP (Oracle);
Provisioning, configuration and support of Eagle/EPAP.
Second line support with necessary expertise to solve issues escalated from first line diagnostics
Troubleshoot Customer Trouble Tickets, Network Trouble Tickets;
Provide guidance and implementation for software delivery and upgrades
Provide technical reports to identify cause of problems, and give preventive guid-ance to avoid same problem happen again
Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
Fulfill the Service configuration and activation according to plan for Service Provi-sioning
System and service performance data collection and reporting
Assist in specifying performance measurement parameters, such as type of data and collection frequency
Periodically evaluate the service growth based on subscriber usage and assess

Reference: 832032623

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