Application Support Specialist
Posted on Jan 22, 2020 by Kronos Incorporated
Indianapolis - Indiana - USA
Professional Services and Consulting
The Application Support Specialist delivers comprehensive high-quality
support on Kronos small to medium business software and hardware
products. This individual is expected to deliver high quality support
utilizing outstanding customer service skills and techniques that
promote customer satisfaction and retention. This position will
provide end user support for the Workforce Ready Time and Labor, Human
Resources and Payroll modules.
Help Desk support of assigned cases including outbound call backs,
e-mails and internal support tickets
Strong ability to research problems independently and identify root
cause of issues using problem determination skills
Use of knowledge and experience to resolve difficult problems
submitted by end-users while making use of debugging skills and
Timely, accurate, and complete responses to inquiries
Consistently and effectively communicating with management to make
sure issues are escalated and resolved
Ability to work both independently and as a part of a team
The right person for this position will have domain knowledge in one
or all of the following areas: Payroll, Time and Labor/Employee
Scheduling, Human Resources or Benefits. The role will require the
Application Support Specialist to assist customer with the use and
usability of our application. They will need to troubleshoot and
resolve issues while providing exceptional service.
1-3 years of experience using Time & Attendance, Payroll and/or Human
Resource applications or related experience preferred
Strong demonstrated troubleshooting skills
Exceptional organizational, time-management and planning skills with
a strong attention to detail needed
Excellent written, oral communication, listening and telephone skills
Strong computer skills with a proficiency of Web and Microsoft Office
Previous help desk experience is desired
4-year college degree preferred
You re empowered when you re a Kronite.
Want to be part of an elite group of highly skilled professionals? We
think our employees are a special group of talented, energetic, and
innovative people. And for that reason, we refer to ourselves as
Kronites. Kronites care about more than just work. We recognize the
need to maintain a healthy work-life balance to live inspired. In
fact, it s expected! You ll soon learn that we take work and fun
seriously. No matter what position you hold at Kronos, you re a
Kronite. And we want you to feel like you have the power to make a
difference in your life and the lives of others, at work and beyond.
Want to learn more about our culture? Follow us on Twitter
Kronos is a global provider of workforce management and human capital
management cloud solutions. Kronos industry-specific workforce
applications are purpose built for businesses, healthcare providers,
educational institutions and government agencies of all sizes. Tens of
thousands of organizations including half of the Fortune 1000 - and
more than 40 million people in over 100 countries use Kronos every
Kronos is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, gender identity, sexual orientation, age, national
origin, protected veteran status, disability or any other basis
protected by federal, state or local law.
View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
Kronos participates in E-Verify. View the E-Verify posters here.
For individuals with disabilities that need additional assistance at
any point in the application and interview process, please email
or please call 1 .
Set up alerts to get notified of new vacancies.