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Applications Support Analyst

Posted on Jan 22, 2020 by JPMorgan Chase

Houston, TX
IT
Immediate Start
Annual Salary
Full-Time
SunIRef:it

Applications Support Analyst

JP Morgan Chase

22,029 reviews

-

Houston, TX 77002

JP Morgan Chase

22,029 reviews

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Corporate Technology (CT) delivers streamlined and consistent solutions supporting JPMorgan Chase's Finance, Risk, Liquidity, Compliance, Legal, Workforce Management and Audit agendas, with a focus on stability, delivery, efficiencies and people. The goal of CT is execution of Global Technology's multi-year roadmap to build scalable infrastructure supporting business initiatives, as well as positioning the firm effectively for responding to the external regulatory environment.

The Application Support role resides in the Corporate Technology operate group which provides centralized AD Operations support for the Workforce Technology Line of Business. This role is a direct to the Application Operations Manager and will be required to assist in key operational projects, the development of operational strategy and execution, and directly support critical / chronic issues for the most critical applications in the portfolio. This role will also be expected to provide technical leadership and guidance to support analysts on the L2 Prod Support Team and partner tightly with the Operations Managers reporting to the Operations Director.

Key Responsibilities Include:

Application Support and Monitoring: Monitor infrastructure, servers, middleware, databases, and batch jobs
Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
Troubleshoot environment, data control and operational issues
Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
Support Sustained Resiliency, Disaster Recovery, and High Availability events
Assist Level2 operations team with setting up monitoring and bridging the gaps in current monitoring setup
Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production
Automate and streamline process using scripts and scheduling tools
Incident Management: Coordinate incident management coverage, to ensure appropriate coverage and call facilitation, coordination and communications during critical outage situations
Problem Management: Provide expertise and support during critical incidents, interfacing with all impacted groups
Hygiene and Capacity Maintenance: Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro-actively as required
Applications require 24x7 monitoring of web application portfolio
Participate in weekend on-call rotation

Qualifications:

7+ years of relevant Information Technology experience
5+ years with web technologies with a strong focus on Web application servers (java and .net)
Knowledge of AppDynamics, Apica, Topaz, Tivoli, Tomcat, Apache
Strong Oracle skills (SQL/PL-SQL) and Unix skills
Ability to provide 24/7 on-call support (ability to work on-call nights/weekends as needed).
Informatica and AutoSys skills
Ability to advise on options, risks, and any impacts on other processes or systems - Shell Script, Perl, VBA, Java, Business Objects
Experience with Incident Management methodologies, systems and tools
Experience interfacing with technical vendors
Experience working with cross line of business teams, Outside Service Providers and Partner Organizations
Experience in Financial Services preferred
Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls
Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
Excellent influence, negotiation and presentation skills
Outstanding interpersonal skills and ability to establish strong relationships with all levels of management
Experience working with geographically distributed and culturally diverse work-groups
Ability to work in a fast dynamic environment with the ability to handle multiple tasks simultaneously

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

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