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Application Support Engineer

Posted on Jan 22, 2020 by Tesla

Sparks, NV
IT
Immediate Start
Annual Salary
Full-Time
SunIRef:Manu:title

Application Support Engineer

Tesla

2,570 reviews

-

Sparks, NV 89434

Tesla

2,570 reviews

Read what people are saying about working here.

The Application Support Engineer is responsible to provide successful implementation and management of Tesla services (applications) in the production environments and Provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems. This position will be located at our Sparks, NV gigafactory.

Responsibilities

Responsible for working in shifts to provide 24X7 Application Support across multiple Tesla applications
Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.
Database Experience with advanced SQL Skills
Responsible for evaluating the Issues reported by Tesla internal users and clients and providing ongoing solutions
Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.
Determine configuration and operational requirements for development team
Participate and determine root cause for service failure and support escalation
Basic Point architecture knowledge
Managing Point user groups and access rights
Creating Point sites and lists
Supporting upgrades and other maintenance of the Point infrastructure
Providing Point training and coaching
Identifying areas where the program can make more effective use of Point

Requirements

Minimum of 2 years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability
Minimum of 2 year on handling EDI or Supply Chain or delivery systems
Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
At least 1 year experience in Application support working in a globally distributed team is preferred
Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred
Good verbal and written communication skills is preferred
BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability

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Reference: 25047623

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