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Salesforce Service Cloud Business Analyst

Posted on Jan 22, 2020 by Mason Frank International

Atlanta, IL 61723
Immediate Start
$40 - $70 Hourly


  • Participate in gathering business requirements for service cloud implementation
  • Share and recommend best practice approaches to meet business needs
  • Document use cases. Understand and analyze details provided in the use cases or task narratives
  • Provide Salesforce subject matter expertise to business, delivery team, and IT teams
  • Provide and assist with training of business teams utilizing service cloud


  • 5+ Years Salesforce experience
  • Salesforce Certification
  • Demonstrated knowledge of Salesforce service cloud objects including workflows, process builder etc.
  • Excellent oral and written communication skills with high level of initiative and attention to detail
  • Experience sustaining Salesforce governance, best practices and center of excellence framework

Reference: 831410496

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