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IT Service Desk Officer - Eindhoven

Posted on Jan 22, 2020 by Gazelle Global Consulting

Eindhoven, Noord-Brabant, Netherlands
IT
Immediate Start
Annual Salary
Contract/Project

IT Service Desk Officer - English and Dutch in speech and writing | Minimum of 4 months contract (extendable) | Eindhoven, Netherlands | Excellent daily rate

The IT Service Desk Officer will provide front line support through the Service Desk located in Eindhoven. You will perform root cause and analysis on incoming customer issues. You will engage other Service teams as required to ensure timely resolution of incoming customer issues.

Day to day tasks for the IT Service Desk Officer (English and Dutch in speech and writing) role:

  • Engage our customer base through the intake of calls via the Service Desk
  • Develop an approach for analysing Service Desk metrics
  • Analyze incoming calls identifying trends and potential risk areas
  • Communicate findings to Services Management and overall Supply Management
  • Perform and manage the post issue root cause analysis
  • Identify opportunities for future avoidance of recurring issues and improve stability
  • Managing (when necessary) the individual and general communications out to the IT customer base with regard to incidents/problems and outages

Essentials skills for the IT Service Desk Office (English and Dutch in speech and writing) role:

  • Vocational or Bachelor degree in IT
  • Customer focused and service oriented
  • Basic knowledge of business, IT processes and related technologies
  • Great verbal and written communication skills

Personal skills for the IT Service Desk Office (English and Dutch in speech and writing) role:

  • Team player
  • Flexible in working hours
  • Customer Focused
  • Experienced in customer interaction eg phone and writing skills
  • Quality driven and results-oriented and ready to go above and beyond to deliver results
  • Able to work in a very fast-paced, open environment
  • Fluent in English and Dutch in speech and writing

Shortlisting immediately - interview today

This role is suitable for an IT Service Desk Office (English and Dutch in speech and writing), who is looking to work in a professional team within a successful company.

If you are interested in this position, please submit your CV for consideration now!

Reference: 831329413

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