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Senior Operations Lead

Posted on Jan 22, 2020 by ITech Consult

Dungarvan, Waterford, Ireland
Immediate Start
Annual Salary

Senior IT Operations Lead

Our client is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries.

They are currently seeking a Senior IT Operations Lead to join their facility in Dungarvan.

* Technical Lead for new transitions and projects requiring architectural change.
* Manage the local team and ensure they are working to KPI's and within SLA's.
* Ensure local operations do not derail and report back to the line manager on any issues that cause disruption to the business.
* Provide 2nd and 3rd line IT and telephony support to users and act as an escalation point for the Global Service Desk, Local Team and the Business.
* Move as many Servers as possible to Data Centre to operate while hosted in the DC.
* Perform on-site and remote technical support for all UK and Ireland businesses. Provide users with appropriate level of support and advice;
* Perform Qualification activities related to IT Infrastructure on-site
* Perform IT Commissioning activities related with GxP Lab Instruments, set-up new user accounts, review accounts, administration accounts on QC instruments.
* As site Administrator for QC instruments it is critical to meet operations business needs to support the release of new equipment on-site & on-time.
* Take responsibility for IT Quality events identified from internal & external Audits, adhering to agreed quality timelines.
* Ensuring adherence to Quality procedures for IT projects on-site (eg Change Control, CAPA).
* Ensure IT support to the site regarding QC Investigations.
* Update IT SOP's as needed.
* Perform and manage daily system monitoring utilising tools made available.
* Verify integrity and availability of all hardware.
* Responsible for transfer of onsite server to central hosting Data Centre
* Build configuration and implementation of local Servers or Servers in DC and ensure error-free and efficient implementation and functioning of the Servers.
* Patch Servers with Microsoft WSUS Critical Updates.
* Ensure all systems are updated with the latest Anti-Virus definition files.
* Administer Active Directory, Group Policies, DNS, DHCP.
* Ensure capacity for growth and alignment with local business desires and plans, participating in the definition of the infrastructure design;
* Ensure error-free and efficient implementation and functioning of the systems.
* Ensure adequate support is accessible to the users of the services.
* Coordinate WAN connectivity with vendors;
* Perform daily backup operations (where applicable) and ensure integrity of backup media and media is hosted off-site;
* Perform regular test restores and DR testing, File and backup Servers. (Physical and Virtual), Switches, Firewalls and Routers;
* Act as backup for server and storage support, including front line support on general software (MS Office and business systems).
* Conduct full IT Infra site audits and be the technical lead for such projects and insure timely completion, produce a plan for transition.
* Plan for new or upgrade of networking infrastructure; server/data storage migration. WAN connectivity to Eurofins domain.
* Work closely with/or act as the Project Manager (depending on size of acquisition) to, ensure all tasks are identified and that each task has realistic timelines allocated to it.
* Ensure all reasonable steps are taken to achieve accuracy and reliability of information, in particular reliability of local network and Servers;
* Generate specific reports with conclusions with a high level of quality and technical competence with input to the IT Operations & Service Desk Manager on a regular basis on technical guidance, reporting, planning, and budget.
* Setting and compiling targets and providing statistical or other reports.
* Operate in line with our client's Quality systems, including company IT Security Policy and networking guideline and ensure each network under direct responsibility applies the Group IT Policies.
* You may be required to work on a shift rota.
* You may be requested to work out of hours with no compensating leave;
* Occasional weekend work for projects to be included in the overall package
* Occasional visits to remote sites, or as part of a monthly schedule to partake in local management meetings to better understand and serve the business
* In co-ordination with the IT Infra Operations & Service Desk Manager UK + IE, applies the purchasing policies for IT in UK and Ireland;
* Optimal use of resources and contribution to reduction of IT costs, play an (pro) active role in budget.
* Provide a high level of internal and external customer care and to propose with local managers and line Manager for improvements in the current IT systems in UK and Ireland.
* Liaise with Network/Server responsible staff in other regions.

* Qualifications that will give you an advantage:
* Degree qualification in Computer Science
* ITIL certified
* Microsoft certification
* Cisco certification
* Experience with NetApp and VMware
* At least 3 years in a leadership role
* Excellent communication skills both internally and externally
* Excellent accuracy and speed of work
* Experience in working within a GMP lab environment
* Good understanding on Regulatory requirements for IT systems with in a GMP environment

Reference No.: 918688FK
Role: Senior Operations Lead
Industry: Pharmaceutical
Location: Co. Waterford

Reference: 831233220

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