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IT Support Analyst

Posted on Jan 21, 2020 by Aramark

Leeds, United Kingdom
Immediate Start
Annual Salary


At Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover and play. And we need talented, energetic, passionate people to help us do it.


Aramark Northern Europe is looking for 2 x IT Support Analysts to join our team in our Leeds Office on a Fixed Term, Contract basis until the end of October 2020. The successful candidates will provide effective IT support services and be responsible for resolving any IT faults quickly and efficiently in line with service level agreements which will cover a broad range of queries, this will be both onsite and remotely. They will work with customers and internal teams to ensure that operational excellence is delivered and maintained. This is a full-time position. Due to the nature of the role, there will be some out of hours work required. There will be a payment enhancement to cover this. Please only apply if you are happy with this arrangement.


You will:

  • Troubleshoot and resolve hardware and software problems
  • Provide initial customer support for custom line-of-business applications
  • Manage incidents using company standard tools and processes
  • Supporting and maintaining Windows 7 and 10 Computers
  • Providing Office 365 Client Solutions
  • Escalation of IT issues within the team
  • Assisting users with new laptops and desktops
  • Installing authorised software
  • Asset Lifecycle Management
  • Provide exceptional Service support to the business
  • Work to SLA thresholds for incident(s), request(s) and problem(s)
  • Contribute to polices, processes and procedures
  • Establishing a good working relationship with the business and customers



  • At least one years' experience working within a Technical Services Support Desk
  • Experience supporting Microsoft Office 2010 and newer
  • Understanding of ITIL Framework
  • Experience supporting a Microsoft Windows 7,8 or 10 environment
  • Active Directory administration and O365 administration
  • Knowledge of MacOS, Linux, iOS/iPad/Android
  • TCP/IP network and general LAN/WAN troubleshooting
  • High Standard of Incident and Problem management
  • Strong communication skills both written and spoken
  • Excellent attention to detail
  • Use initiative to ensure that high importance deadlines and SLAs are met


Aramark operates services on behalf of clients across the EMEA region and works in partnership with some of the world's best-known brands. Our services include food services, property and facility management, and retail. We are part of a global organisation with more than 270,000 employees and an annual turnover more than $14bn.

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer


Reference: 831233142

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