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Network/Service Desk Support

Posted on Jan 21, 2020 by Visionaire Partners

Georgia, GA
IT
Immediate Start
Annual Salary
Contract/Project

Network/Service Desk Support

Exciting opportunity to join a high performance Service Desk Support team in Sandy Springs!

In this role, you will work directly with internal customers throughout 1100+ stores across the US to provide top quality support for 1st level support requests. You will receive these support requests via phone and ticketing systems that include, but are not limited to, Internet connectivity, PC problems, register issues, etc. You will work to find a resolution and document the issues in the ticketing system, and if you are unable to resolve the issue you will escalate to the appropriate resources/teams. In order to be successful in this role, you must have excellent communication skills and the ability to work with non-technical users and know the right questions to ask.

This position is open for the 2nd Shift (4:00pm - 1:00am) and the team averages roughly 20-40 tickets per agent per day.

Enjoy this initial 6+ month contract position in Sandy Springs that offers an excellent culture/environment, modern office space, fully stocked kitchen/break room with mini arcade feel!

REQUIRED EXPERIENCE:

  • 2+ years experience in an IT Desktop/Service Desk Support role
  • 1+ years experience with Windows PCs - you must be fluent in troubleshooting Windows PC issues
  • Network Fundamentals - you must be fluent in troubleshooting basic network issues, IP switching & monitoring
  • Experience with Ticketing systems
  • Excellent communication skills - Polished communication skills are a must
  • Upbeat and enthusiastic personality

PREFERRED EXPERIENCE:

  • Bachelor's Degree
  • Certifications
  • Meraki, Solarwinds, ServiceNow, Remedy Ticketing Systems

Reference: 830939894

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