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Junior Technical Support Analyst

Posted on Jan 21, 2020 by Visionaire Partners

Atlanta, GA 30301
Immediate Start
Annual Salary

Junior Technical Support Analyst

Excellent career opportunity for a Junior Technical Support Analyst who wants to advance their career and technical skills.

You will be responsible for supporting our Support Engineers, partners, and external customers on SaaS/web based enterprise software products.

This starts out as a Tier 1 support role with the opportunity to grow your career and technical skills to Tier 2 and Tier 3 support.

We are looking for a Support Analyst who has a passion for technology and learning new technology, excellent people skills, high energy, and a consultative personality.

We prefer candidates who want to work the 11:00 AM to 8:00 PM shift Monday through Friday, however, will also consider candidates who want to work the 8:00 AM to 5:00 PM shift Monday through Friday.

You will reproduce and resolve basic first-level technical and customer care issues, work directly with our partners and customers to resolve issues in a timely manner, act as a liaison between different departments to make sure issues are resolved, user and account administration, set up and change account access to end-users, assist internal departments with administrative tasks (including data-cleansing, updating internal processes, etc.), and provide phone coverage for Support Engineers when they are not available.

This is a direct hire position in the Vinings/Marietta area. Great opportunity for career growth and advancement.

Required Experience:

  • Experience supporting applications for external customers of a software firm or recent grad with CS, MIS, or similar degree.
  • Linux experience
  • Experience troubleshooting applications
  • CRM or Ticketing System experience
  • Excellent communication and presentation skills.
  • High energy personality and a passion for learning
  • Proven problem-solving ability

Preferred Experience:

  • Java
  • Cloud
  • SaaS applications
  • Kubernetes
  • Application Servers
  • Red Hat

Reference: 830939865

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