Sales & Service Advisor - Great Basic and Great Bonus
Posted on Jan 18, 2020 by Simply Placements Recruitment
Customer Service Advisor
Dynamic and global concern seeking to add to a growing Inbound and outbound call centre of booking agents, the company offers full training on the inhouse system and brands, we are looking for confident, assertive, friendly, professional, articulate, pro-active and reliable candidates - is this you?!
This is an excellent opportunity with long-term career prospects working within a newly refurbished offices working a streamlined operation within a very polished and friendly environment.
Key Features of the role:
- Medium size Call Centre - Contact Centre Environment
- Inbound Outbound team operative
- Receiving calls from customers and providing a first-class customer experience
- Assisting callers with warranty, service and servicing bookings, authorising courtesy services
- Warm up-sell opportunities
- Taking each caller through a beginning to end service journey
- Understand when to escalate any issues that arise where necessary
- Overcoming objections - Customer Retention
- Recognise and offer sales via service
- Working to set targets and performance bonuses
- Provide best industry customer service
- Full training provided
- Good basic salary plus achievable monthly and quarterly bonus to 25k OTE
Suitable candidates must have experience within either:
Inbound, outbound, Call centre, contact centre, customer service office based, sales, utilities, property management, banking, automotive, motor or insurance.
Please send your CV for an immediate review.