Front-End Application Support Engineer
Posted on Jan 17, 2020 by Request Technology - Craig Johnson
Prestigious Fortune 500 Company is currently seeking a Front End Application Support Engineer.
Candidate manages and plans efforts to research, design, plan and maintain new or existing hardware and software technology components. Candidate utilizes proven systems, Scripting and developer skills to execute on highly complex tasks related to hardware and software technology component analysis, integration, and incident and problem resolution. The role also creates, reviews, and ensures updates are made to the configuration management plan.
Should be able to participate on outage calls, lead and coordinate with multiple teams to resolve outages in a timely fashion.
Provide on call support for triaging incidents, coordinating with various support teams across the organization and carryout activities related to incident management
Communicate overall status and health of the application to business and application support teams
Look for areas of improvement in monitoring, application stability, and speed
Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
Real Time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner.
Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN, engages necessary support teams, and escalates as necessary.
Test and validate system performance.
Create, review and update configuration management plans related to code promotion based on information systems and business requirements.
Lead efforts to analyze and resolve complex incidents and problems and balance the workload against incident priorities. Ensure all related incidents and problems are appropriately resolved.
Provide input and technical guidance in project management, planning, task definition, estimating, reporting, scheduling, and workflow.
Analyze variances and initiate effectiveness or efficiency improvements in the organization, standards, procedures or methods.
Develop plans to meet required service levels; design data collection and reporting mechanisms for application/infrastructure health reporting.
Direct the security work of more junior engineers serving as Subject Matter Expert for security requirements within areas of responsibility.
Review and validate accuracy of other's estimates.
8+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) supporting and building Front End web applications.
Familiarity with object-oriented design and programming principles and patterns
2+ years of experience with React JS in developing web applications.
4+ of experience in troubleshooting problems using Splunk and Dynatrace expertise is necessary for this position.
Hands on experience working with Service now and Jira.
Experience with GitHub and Jenkins is desired