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Desktop Support

Posted on Jan 17, 2020 by Ubique Systems UK Limited

Dublin, Ireland
IT
Immediate Start
€35k - €35k Annual
Full-Time
  • Provide onsite technical support to employees
  • Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
  • Provide advanced support for multiple enterprise applications including e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
  • Manage and provide equipment for all new hires (mobile phone, desktop peripherals, laptops, and desktops)
  • Troubleshoot and support video conference equipment, including events, held onsite
  • Remotely troubleshoot local and networked printers, including multi-functional copiers
  • Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
  • Identify and implement innovative solutions to resolve customer issues
  • Ensure resolutions are consistent with company standards and policies
  • Liaise between local suppliers/Suppliers and our internal GTS team when troubleshooting as necessary

Reference: 829102699

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