Helpdesk/1st Line/2nd Line Support - Tamworth

Posted on Jan 16, 2020 by Monarch Recruitment Ltd.

Tamworth, Staffordshire, United Kingdom
Immediate Start
£18k - £24k Annual

Helpdesk/1st Line/2nd line Support Engineer - Tamworth, Birmingham - to £24k

My client are a highly successful IT Services provider across the UK who are expanding their Tamworth office near Birmingham. They're seeking a Helpdesk/1st Line/2nd Line level Support Engineer to join the team!

Your core skill set will be based around Active Directory, Exchange, Server and you'll be confident working remotely by phone/email/support ticket system to diagnose, support, resolve and triage user issues.

You may also be confident with Group Policies, Microsoft/Windows software (Windows OS, MS Office, 365), Terminal Server, Citrix, LAN/TCP/IP, DNS and so on too, which would all be beneficial for the role.

You'll ideally have a infrastructure/IT support background in the following:

  • Experience in Active Directory/Exchange/Server.
  • Confident dealing with support requests via phone/email/ticketing systems.
  • Ideally some knowledge of Microsoft/Windows OS/Office/365.
  • Also knowledge of Group Policies/Terminal Server/Citrix/LAN/TCP/IP would be beneficial.
The role is based near Tamworth and Wilnecote - applicants must be able to commute from the surrounding area.

Training and progression are both available and encouraged - so if you've a demonstrable understanding of the prerequisite Active Directory/Exchange and Server - this could be an ideal move!

Please apply below for more information!

Reference: 828672175

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