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Interim Team Lead Service and Supply Management team

Posted on Jan 16, 2020 by Octopus Computer Associates

Brussel, Belgium
Immediate Start
Annual Salary

Interim Team Lead Service and Supply Management team - 6 months - Brussels & Czech Republic.

One of our important clients is looking for an interim Team Lead and Supply Management team. This is a 6 months contract based in Brussels with some travels to Czech Republic.


S/He is in charge of the helpdesk team and service management team for IT services (6fte)

Key Result Areas

Team Management:

  • Lead the team and manages the daily operations an prio's
  • Ensure engagement of the team and collaboration within the team and with others stakeholders in the organisation
  • Ensure communication flow between Brussels and Prague locations.

Service and supply management

  • Ensure an efficient management of outstanding requests
  • Participate in the governance meetings with the 2 external suppliers
  • Assists in training and transforming the team members to their new function as service managers
  • Guards and monitors the quality of the services
  • Handles all reporting on the services
  • Collaborates with the Procurement team to manage the external suppliers
  • Assists with the team the project to rollout new services.
  • Implement a continuous action plan to improve our service level.
  • Asset is a pragmatic approach and good communication skills


  • Incident Manager: 5 years
  • Service Delivery Manager: 5 years
  • Service Manager: 5 years


  • ITIL: 5 years
  • Microsoft Office: 5 years


  • ITIL v3: 5 years
  • (Scrum)


  • Dutch : intermediate
  • English : advanced
  • French : intermediate

To be considered, please send me your CV and I will get in touch with you for more details.

Reference: 828672030

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