This Job Vacancy has Expired!

Interim Team Lead Service and Supply Management team

Posted on Jan 16, 2020 by Octopus Computer Associates

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

Interim Team Lead Service and Supply Management team - 6 months - Brussels & Czech Republic.

One of our important clients is looking for an interim Team Lead and Supply Management team. This is a 6 months contract based in Brussels with some travels to Czech Republic.

Description

S/He is in charge of the helpdesk team and service management team for IT services (6fte)

Key Result Areas

Team Management:

  • Lead the team and manages the daily operations an prio's
  • Ensure engagement of the team and collaboration within the team and with others stakeholders in the organisation
  • Ensure communication flow between Brussels and Prague locations.

Service and supply management

  • Ensure an efficient management of outstanding requests
  • Participate in the governance meetings with the 2 external suppliers
  • Assists in training and transforming the team members to their new function as service managers
  • Guards and monitors the quality of the services
  • Handles all reporting on the services
  • Collaborates with the Procurement team to manage the external suppliers
  • Assists with the team the project to rollout new services.
  • Implement a continuous action plan to improve our service level.
  • Asset is a pragmatic approach and good communication skills

Roles

  • Incident Manager: 5 years
  • Service Delivery Manager: 5 years
  • Service Manager: 5 years

Skills

  • ITIL: 5 years
  • Microsoft Office: 5 years

Methodologies

  • ITIL v3: 5 years
  • (Scrum)

Languages

  • Dutch : intermediate
  • English : advanced
  • French : intermediate

To be considered, please send me your CV and I will get in touch with you for more details.

Reference: 828672030

Set up alerts to get notified of new vacancies.