Banking Customer Service Naas
Posted on Jan 15, 2020 by Hays Specialist Recruitment
Phone Banking Specialist - Naas
Your new company
Do you have a passion for customer service and want to work for one of Irelands most customer focused banks? One of the country's market-leading consumer banks is looking for customer service agents to join their phone banking and card services team in one of their busy offices based in Kildare.
Your new role
As part of the team you will be answering incoming calls from existing banking customers, and you will be their first point of contact for all queries relating to their bank cards if on the card services team and all queries related to Internet banking should you be working on the phone banking team. Whether a customer has lost their card, forgotten their pin or wants to pay a bill, you will be there to provide them with the highest level of customer service each and every call. You will receive extensive training when you start, so you'll learn about the bank's services, the bespoke IT systems and of course how to handle the calls. This training will be a mixture of classroom-based learning and peer mentoring, so there is no danger of you being dropped in the deep end on day one!
What you'll need to succeed
You will need to have experience working with customers, either face to face or over the phone and be able to demonstrate your customer-focus at interview. You will need to boast excellent IT skills and be a fast learner. You will need to meet the minimum educational requirements of 5 passes at Leaving Certificate to include English and Maths or an Honours degree. You will need to be available to start working on the 3rd of February 2020 and will not have any holidays booked for the first seven weeks of training. You will need to be willing to work some weekends as part of the shift pattern.
What you'll get in return
This role is a brilliant opportunity for those to gain experience within the banking sector and start a career in this field. You will be paid €13.21 per hour, working 37 hours per week guaranteed, there will be an increase in the hourly rate once you move to the shift pattern. You will be paid weekly by Hays. You will be working in a comfortable office, with subsidised canteen facilities and free onsite parking.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.