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Program Manager

Posted on Jan 14, 2020 by CV-Library

Buckinghamshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project
Responsibilities: * Manage day-to day operations of Network planning deliveries governed by customer contract. * The scope of delivery covers ensuring error free access network FTTP, FTTC planning. * Willing to be available 24*7 for all escalations and crisis event management * Manages and flags out program and business risks well in advance * Maintain/manage relationships with all internal competencies as well as external partners to ensure service delivery meets or exceeds the Customer expectations. * Ensure proper control, updation and implementation of SOPs, Quality checklists etc. * Build a working relationships with the Customer and Customer facing team (MSIP) * Ensures delivery of reports and dashboard with correct delivery status andand drives action plan to continue the achieving the excellence * Review and communicate Root Cause Analysis and Defect Elimination Plan, as required * Drives Weekly/ Monthly governance meetings/ conf. calls with Customer and drives actions out of meeting. * Leads a team of 150+ team of skilled access network planning resources. * Responsible for maintaining right skills, attrition, team and annual/bi annual assessment. * Is able to drive and run structured programs around various efficiency , automation initiatives * Ensure resource cost to stay within budget. Skills/Competencies: * 18+ years of experience in access network planning (FTTP, FTTC) * Should have experience of working for UK and managed onsite/offshore delivery * Managed team of the size of 150+ * Proven record of optimisation and automation driven transformation * Ability to manage escalation and communications to exec management * Participate in steerco discussion with client * Openreach customer specific experience is must * Strong interpersonal and oral/written communication skills with ability to communicate at the executive level * Ability to solve problems involving remote and elusive symptoms often spanning multiple environments in a business area Education/Experience: * Bachelor's degree in Business, Computer Science, or related field; or equivalent is highly desirable * Experience facilitating, leading or supporting business strategic and operational planning processes * Familiarity with formal program management and network technology services delivery methodologies * Demonstrated track record in client management responsibility involving infrastructure service delivery * Familiarity with IT Service Management (ITSM) and ITIL concepts * Preferred Prince 2 or PMP certified Note: Candidates should be authorised to work in UK. (No option of visa sponsorship). This role has possibility of convert to Permanent role in few months

Reference: 211519486

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