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IT Onsite Support Engineer, Client Analyst - Paris

Posted on Jan 11, 2020 by Gazelle Global Consulting

Paris, France
IT
Immediate Start
Annual Salary
Contract/Project

IT Onsite Support/Client Analyst | Paris, France - French Speaking | Permanent after 6 months | Excellent daily rate + career progression and benefits

The position is responsible for managing and supporting/assisting the work environment (material, software, computer processes). The position has a key role in the work environment, as the candidate will be responsible for interacting with customers to deliver effective services and supports, and address incidents and/or problems reported by the customer.

General tasks required for the IT Onsite Support/Client Analyst role:

  • Computer support (incidents, request for services, general questions) by phone, remote access, emails and on-site via in-person presence.
  • Resolution of incidents and management of tool (ServiceNow).
  • Deployment and implementation of computer equipment (desktops and laptops, Cisco phones, iPhone, iPad, mobile phones), including quality control.
  • Assistance for moving and changing equipment.
  • Interface between IT operations, customer and external IT service
  • Inventory and asset management as well as hardware responsibility for Frankfurt-based users.

Skills required for the IT Onsite Support/Client Analyst:

Essential: Fluent French speaking

General:

  • Good communication, pleasant and helpful
  • Good level of spoken and written English

Basic:

  • Microsoft Office 2010
  • Microsoft OS (currently Windows 7)
  • Microsoft Visio
  • Hardware (Desktops PC/Laptops/printers)

In-depth technical:

  • Structure and functionality of computer networks and components (basic)
  • Microsoft Active Directory
  • Mobile Office (VPN, iOS devices)
  • ITIL (Information Technology Infrastructure Library)
  • Computer security (basics)

Shortlisting immediately - phone interview this week.

This role is suitable for an IT Onsite Support/Client Analyst, fluent in French, who is looking to work in a professional team within a successful company.

If you are interested in this position, please submit your CV for consideration now!

Reference: 825963757

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