Business Relationship Manager- Journeyman
Posted on Jan 10, 2020 by Unisys
We are currently seeking a motivated, career and customer service oriented Business Relationship Management Specialist to join our team in Springfield, VA to begin an exciting and challenging career with Unisys Federal Systems.
A Business Relationship Management Specialist to provide an effective and adequate IT service to the solutions business. The BRM team shall ensure business satisfaction in the Office of Information Technology (OIT) by identifying stakeholders, establish relevant dialogues within business directorates, and is responsible for service level management and support for general BRM IT related activities/projects.
The Business Relationship Management section in Solutions IT is responsible for:
Business Relationship Management / establish business satisfaction program including a service catalogue.
Solutions IT strategy management / Innovation (projects) /Improvement
Service Portfolio Management
Service Level Management
Service Delivery/Project Management
Represent IT Solutions in front of customers where IT presence is required
Manages the relationship with the key-stakeholders in the enterprise
Supports requirements collection and definition for Service Request intake portal
The BRM assumes accountability for all the tasks that are directed towards IT from business development in acquiring of new projects. He/she understands IT's capabilities and constraints and ensure business needs are addressed to ensure business satisfaction with IT.
Business Relationship Management:
Hold meetings with stakeholders to understand frustrations, needs, and address IT performance using agreed upon metrics reporting
Provide support for requested implementations, migrations, and development projects
Supports service request intake & requirements gathering and definition from directorates
Participates in directorate project planning in a liaison capacity
Provides recommendations for updates/improvements to service catalog
Service Portfolio Management:
Align business needs with the future application landscape
Provide input for improvements and process coverage
Promote existing solutions and (future) landscape - get leverage on developed solutions
Act as "Gatekeeper" with respect to standards, policies, rules etc.
Service Delivery Management:
Confirm required service levels with the business
Support delivery of services to align with business needs
Provide reporting and metrics
Follow up on the required improvements / issues
Periodic review & update of process & procedure documentation
8 - 10 years of overall IT and client facing experience with a B.S. degree. BS degree may be substituted by an additional 4 years of related experience.
2+ year of experience in a client-facing role, supporting IT Operations
2+ year of experience supporting stakeholder management and/or requirements gathering
Experience with metrics collection/analysis and reporting
Highly motivated with strong organizational, planning and time management skills
Good attention to detail with high importance placed on accuracy
Flexible in manner of working and willingness to adapt and learn
Able to identify opportunities for further improvements
Sharp analytical skills
Ability to take personal ownership and responsibility
Limited BI required prior to start
Do you have what it takes to be mission critical?
Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you'll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government's critical systems.
Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at .
Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity