1st Line Support
Posted on Jan 8, 2020 by Three People
1st Line Support Worthing £22,000 p.a. + benefits
1st Line Support opportunity with dynamic and expanding software development business
As 1st Line Support / Customer Support Adviser you will be part of an energetic, fast-paced sprint team within an Agile DevOps environment, working on a customer care helpdesk. Your responsibilities will include
- logging support cases in helpdesk ticketing system
- carrying out triage on cases determining priority
- escalating 1st line cases to 2nd line team as required
- working with 2nd line support to improve product knowledge
- working with testing team helping test aspects of the product
- upgrading existing customer sites
Our client is a designer and developer of management solutions for the manufacturing, distribution and retail businesses and industries. The company and team are growing quickly and this is an exciting time to join this dynamic and rewarding business.
As 1st Line Support / Helpdesk Adviser you will have some basic computer science knowledge and a background in IT and customer service. With a natural curiosity, an ability to solve problems and to work independently, you will ideally be familiar with:
- PostgreSQL Tools
- PostgresSQL Language or MS SQL Language
- Unix Commands
- Google Suite
If you wish to be considered for the role of 1st Line Support, please forward your CV quoting reference 303481A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: 1st line support helpdesk service desk customer support analyst technology IT computer software development customer service desk support engineer Google sql Microsoft lancing worthing brighton west sussex jobs
ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.
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