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Onsite Support Engineer

Posted on Jan 4, 2020 by Gazelle Global Consulting

Mougins, Alpes-Maritimes, France
Immediate Start
Annual Salary

Onsite Support Engineer - French & English Speaker/Writer

We are looking for an experienced Onsite Support Engineer to join one of Europe's largest and fastest growing companies in a progressive and busy international team in Mougins.

Key Responsibilities and Accountabilities

  • Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, smart devices, OS's, Printers, VC rooms & applications.
  • Provide support for any IT related issue as direct by management.
  • Provide weekly reports to management for all issues at assigned sites
  • Take ownership of incidents & service request and professionally manage them through to resolution
  • Ensure all incidents, issues and changes are recorded by users through the service desk
  • Manage incidents, Service Request and changes through Service Now (service desk tool)
  • Provide hands on support for other IT teams, ie Networks, Security, Server Admin and Telephony as required
  • Proactively manage assigned sites and suggest improvements and innovation.
  • Undertake other tasks as assigned by management
  • Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)

Technology Skills

  • Desktop support 1 and 2nd line support
  • Microsoft 7/10 OS installation and reimaging
  • Microsoft Office 2016 - Office 365 support
  • Microsoft Outlook configuration, troubleshooting, housekeeping and administration
  • Network troubleshooting, IP, DHCP, DNS 1st and 2nd line
  • Printer troubleshooting and management
  • Projector and audio visual maintenance and support

Soft skills

  • Excellent communication skills English & French, written and oral
  • Ability to deal professionally with users, customers and suppliers
  • Ability to communicate technical information to none technical users
  • Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
  • Proven experience of working in a high pressured corporate environment
  • Understanding of ITIL

Apply Now to Avoid Disappointment - Interviews soon!

Reference: 821960627

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