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IT Service Delivery Manager - Professional Services experience

Posted on Jan 3, 2020 by Scott-Merrick LLP

London, United Kingdom
Immediate Start
£55k - £55k Annual

IT Service Delivery Manager required for a leading managed service provider in the professional services sector.

This is an exciting an varied role as you will be working with different firms on a weekly basis, with varied working environments, acting in a hybrid position as both relationship and service delivery capacities. The role will be managing/leading 2 desktop support engineers, as well as the many external vendors/suppliers and the position will be perfect for someone who wishes to move into this role from Senior Desktop/Service Desk Analyst role, or a team lead from a professional services/MSP.

The company is currently a 60/40 split of BAU and new business/projects. The role will be primarily hands-off, but there may be a small amount of hands-on where absolute necessary and focusing on managing the team, hitting SLA's, technical escalations, dealing with partners & stakeholders and reporting to the Senior Associate.

Core skills/responsibilities are:

  • Previous experience of working in a Professional Services environment
  • Worked previously for an MSP at some point in your career
  • From a Service Delivery, Team Lead, Senior Desktop role.
  • Comfortable communicating with Technical IT people, Partners, Stakeholders and Vendors/Suppliers
  • Liaising with external IT Companies, making sure MSP's 'stick to their word'
  • Leading/assisting with hardware/software and service implementation projects
  • On site and remote support for clients
  • MS Office 365, RDS/Terminal Services/Citrix, Print Management, LAN/WAN
  • Any experience in the following Legal Applications with be highly desirable, but not essential: iManage, NetDocuments, Adobe Pro, Power PDF, Workshare Compare.

The role is based in central London and is paying up to £55K, plus 15% bonus and benefits package. For more information, please apply for the role: IT Service Delivery Manager - Professional Services.

Reference: 821254439

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