Posted on Jan 3, 2020 by WDS Global Limited
Job Title: Voice Engineer
Job Type: Permanent
Job Location: Basingstoke
Salary: GBP 40,000
Our Client, one of the world's foremost Telecommunications Companies, is looking to recruit a Voice Engineer to join their business in Basingstoke.
Responsible for providing customer facing support for issues disrupting their use of services, including proactive alarm management/surveillance, network analysis, routine maintenance, health checks, and major incident/crisis management.
Role is expected to ensure prevention of issues from occurring and resolving issues quickly when they occur.
Being the customer's technical advocate and striving to provide a positive customer experience irrespective of expertise, history, or workload.
Collaborating within team and across teams (Specifically Service Desk, Tier III, and eTSC) without preconception or assumption, striving only to serve the customer and their team.
Managing workload and collaborating with their peers on opportunity to assist.
Where directed, responding to alarms on all products in a timely manner, raising tickets as appropriate.
Seeking opportunity to improve the customer experience and reduce customer effort both on a case by case and wider perspective.
Continual personal development - technicians are responsible for ensuring their skillsets are updated and adapted in line with technological and industry trends.
Expected to develop an enhanced capability in a broad range of the key products and services, as well as specialising in a small number of key subject areas.
Deputising for management as directed and acting as a lead and focal point within the team.
Experience working on Voice networks within an operational environment; completing 2 nd line level diagnostics across multiple technologies and Vendors.
Requires an advanced understanding of Voice networking with good knowledge Broadsoft SBC, nTwine and Commpilot. Also, an excellent understanding of SIP call flows.
Experience in Siemens ISDX and Ericsson MD110 and AXE10 would be advantageous.
Demonstrative experience in Incident Management and Service Operations environments.
This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!