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IT Help Desk Analyst

Posted on Dec 27, 2019 by Beacon Hill Staffing Group

Twinsburg, OH 44087
IT
Immediate Start
Annual Salary
Full-Time

Beacon Hill Technologies has an opportunity for an IT Help Desk Analyst with our client located in Twinsburg, OH.

Position:

  • Assist with support efforts for business units and other IT teams
  • Assist with breakdown, transport and setup of computer equipment
  • Answer incoming help calls and create service tickets in the ticketing system
  • Filters incoming help calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
  • Solve known problems and fulfil service requests by following SOPs
  • Observe daily activities to learn overall IT infrastructure, methods and industry standards
  • Provide support to other technicians as they troubleshoot and resolve end user and client issues
  • Provide network and computer technical support remotely and onsite

Requirements:

  • Entry level to 2 years' PC support experience in a Windows network environment
  • Ability to independently identify, research and resolve technical issues
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
  • A decisive individual who possesses a detail oriented perspective
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • Ability to work with peers in a team effort
  • Demonstrated ability to manage multiple priorities and deadlines
  • A well-organized and self-directed individual who is able to work with minimal amount of supervision
  • Must have experience and good understanding of the following: Microsoft Active Directory, Microsoft SharePoint, Windows 7/10

Interested and qualified candidates please reply to link with updated resume for immediate consideration.

Reference: 818508972

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