Retail Service Advisor
Posted on Dec 20, 2019 by South West Water
Pennon Water Services (PWS) is the water retailer for non-household customers of Bournemouth Water and South West Water. PWS incorporates Aquacare, a water hygiene specialist to offer our customers Value Added Services (VAS) making PWS stand out from competitors in the market.
We are now looking for two dedicated Retail Services Advisors to join our team based in Bournemouth.
[b]What will you be doing?[/b]
As our Retail Services Advisor, you will handle high level complaints that have been escalated. Your role will be to ensure that the customer feels supported whilst their issue is resolved, and at the same time delivering a fantastic customer experience.
You will work to understand customer viewpoints and their experience, whilst identifying root causes and channeling them for continuous improvement. Our Retail Services Advisors are the first point of contact for our customers where they deliver an exceptional customer experience in order to ensure they are retained and acquired.
Additionally, you will be an advocate of multiple brands and contribute to the financial viability of the organisation through upselling service plans, valued added services and payment schemes to our customers. There will also be an element of Quality and coaching along with some training for new starters and established employees.
[b]What do you need?[/b]
*Customer service experience within a contact or call centre environment*Excellent telephone manner*Good Customer Awareness including geographical appreciation*Knowledge and experience of negotiation*Ability to work cooperatively between multiple departments*Complaint handling experience preferred but not essential*Water industry experience preferred but not essential
[b]What can Pennon Water do for you?[/b]
In return for your work as our Retail Services Advisor, we can offer a competitive salary of[b] 18,400 - 21,000 per annum[/b] plus benefits, working within in a team-orientated and collaborative environment.
[b]If you have the skills and experience to excel as one of our Retail Services Advisors, click [/b][b]apply.[/b]
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.