Quality Assurance Officer

Annual salary: up to £34,134.40

Quality Assurance Officer

Location: Basingstoke

Salary: £29,000 - £32,000 per annum depending on experience

Full time, Fixed term contract, 40 hours per week, Monday to Friday, 8.30am - 5pm.

We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role:

We are looking for a dedicated Quality Assurance Officer to join our team in Basingstoke, supporting both the RLAP and CAS contracts. This is an excellent opportunity for an analytical and detail-focused professional who is passionate about performance improvement, data quality, and delivering excellent service outcomes.

In this role, you will manage the provision of performance data and information through the collation, validation and interpretation of data, supporting both client and Mears performance measures and service improvement initiatives. You will work closely with stakeholders to provide valuable business intelligence, ensure contractual KPI achievement, and contribute to continuous service improvement.

You will be responsible for supporting performance management and quality assurance activities across the contracts, ensuring accurate reporting, robust data management, and the delivery of business intelligence that supports operational excellence.

Key responsibilities include:
Managing the development and presentation of performance reports and benchmarking activities, ensuring robust data quality arrangements
Analysing data and identifying opportunities to increase productivity, reduce costs and add value to service delivery
Providing business intelligence and data analysis to support management decision making and service improvement
Ensuring the accurate collection, analysis and reporting of performance data in conjunction with the management team
Adhering to company and client reporting protocols within required timescales
Supporting the achievement of contractual KPI targets and performance standards
Building and maintaining strong relationships with clients, service users and local communities
Managing client expectations and attending meetings where required
Supporting business development activities and assisting with bid preparationRole Criteria:
Demonstrable good standard of education with a high level of literacy and numeracy
Experience of analysing financial and statistical data
Excellent analytical skills with the ability to interpret financial and statistical information
Excellent written, verbal, presentation and negotiation skills
Ability to identify, retrieve and interpret information from a variety of sources
Experience producing reports for multiple audiences
Ability to develop and maintain positive working relationships with internal and external stakeholders
Experience working under pressure and meeting tight deadlines and targets
Ability to overcome obstacles and consistently deliver resultsBenefits we can offer you
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Access to EAP Counselling sessionsAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:
Beth Dunford ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply