2nd Line Support Engineer
Posted on Jul 24, 2026 by CV-Library
Amersham, Buckinghamshire, United Kingdom
IT
Immediate Start
£35k - £42k Annual
Full-Time
Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in. We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint.
This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.
The Role
* Handling 1st & 2nd line issues
* Visiting client sites on a regular basis
* Assisting helpdesk when not on site
* Troubleshooting a variety of technical issues
Technical Requirements
* Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
* Microsoft Active Directory, DNS and Group Policy
* Microsoft Windows desktops and servers installation and administration
* Networking: IP addressing and routing, switches, VLANs, wireless networks
* Network security (firewalls and filtering) installation and administration
The support engineer will need to be able to prioritise tasks and organise solutions.
If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.
Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused
GDPR:
In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website – Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)
This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.
The Role
* Handling 1st & 2nd line issues
* Visiting client sites on a regular basis
* Assisting helpdesk when not on site
* Troubleshooting a variety of technical issues
Technical Requirements
* Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
* Microsoft Active Directory, DNS and Group Policy
* Microsoft Windows desktops and servers installation and administration
* Networking: IP addressing and routing, switches, VLANs, wireless networks
* Network security (firewalls and filtering) installation and administration
The support engineer will need to be able to prioritise tasks and organise solutions.
If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.
Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused
GDPR:
In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website – Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)
Reference: 225413193
https://jobs.careeraddict.com/post/113606663
2nd Line Support Engineer
Posted on Jul 24, 2026 by CV-Library
Amersham, Buckinghamshire, United Kingdom
IT
Immediate Start
£35k - £42k Annual
Full-Time
Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in. We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint.
This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.
The Role
* Handling 1st & 2nd line issues
* Visiting client sites on a regular basis
* Assisting helpdesk when not on site
* Troubleshooting a variety of technical issues
Technical Requirements
* Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
* Microsoft Active Directory, DNS and Group Policy
* Microsoft Windows desktops and servers installation and administration
* Networking: IP addressing and routing, switches, VLANs, wireless networks
* Network security (firewalls and filtering) installation and administration
The support engineer will need to be able to prioritise tasks and organise solutions.
If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.
Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused
GDPR:
In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website – Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)
This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.
The Role
* Handling 1st & 2nd line issues
* Visiting client sites on a regular basis
* Assisting helpdesk when not on site
* Troubleshooting a variety of technical issues
Technical Requirements
* Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
* Microsoft Active Directory, DNS and Group Policy
* Microsoft Windows desktops and servers installation and administration
* Networking: IP addressing and routing, switches, VLANs, wireless networks
* Network security (firewalls and filtering) installation and administration
The support engineer will need to be able to prioritise tasks and organise solutions.
If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.
Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused
GDPR:
In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website – Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)
Reference: 225413193
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